Returns Policy

We want you to be entirely satisfied with every purchase made from BargainBoards.co.uk, therefore we aim to offer you excellent quality, value and service at all times.

Fast Track Exchanges

We do not offer a traditional exchange service; instead we ask you to return unwanted items for a refund and to re-order online in the usual way. We appreciate the urgency of most orders and this is the quickest way to ensure you receive your replacement items in time for your ski or snowboard trip. Everything on our website is in stock BUT items sell quickly and stock is constantly changing so waiting for an item to be returned before a replacement is sent could lead to complications, delay and disappointment.

Returns

If you are not 100% satisfied with any item for any reason (excluding warranty claims for damaged or faulty goods) please read our returns policy below and complete our Returns Form.  You will then be given a returns number and the correct returns address. There is no need to telephone us.

Returns Form Can Be Found Here

To return an item, please adhere to the following policy.

• Returned items must be received within 14 days of purchase to qualify for a refund.
• Returned items must be received within 28 days of purchase to qualify for a credit note.
• Return items received after 28 days of purchase will not be refundable and will not be credited.
• At Christmas, returns received before 14th January will qaulify for a refund, or before 21st Janauary for a credit note, providing the purchase was made after 1st November. Returns received on or after 21st January will not qualify for a credit note or a refund.
• All new items must be returned unused, in re-saleable new condition and with all labels and packaging intact and undamaged. All new return items must be returned unused, with all labels attached and in original condition. The outer packaging must be resealed to the original state and undamaged.
• BargainBoards.co.uk will refund return delivery charges if we despatch faulty or damaged goods, goods not ordered by the customer or substitute goods which the customer prefers not to accept.  In all instances our prior consent to the item being returned is required and we reserve the right to stipulate the return delivery method.  If you choose an alternative delivery method, this will be at your own expense.  Customers shall pay return delivery charges in all other instances. Bargainboards.co.uk will not refund any original delivery charges (from when we first despatched the goods to you) unless you cancel your order within 7 days of purchase. With the exception of warranty claims you are free to choose whichever delivery method you like for returning items to us, which will be at your own expense.  We recommend using a signed for and insured delivery service.
• Returned items should be packaged well with a copy of the original purchase receipt (sent to you by e-mail) and a brief note explaining the reason for the return. If you can not print off your original purchase order, please type a note to include the full name of the person who placed the order, the order reference number commencing BB... and a list of the items you are returning (to include make, model, size and colour). Unfortunately, hand written notes are not acceptable because they are so often illegible.
• With the exception of warranty claims (see below) you are free to choose whichever delivery method you like for returning items to us, which will be at your own expense.
• We will e-mail you when we have processed your returned items, there is no need to telephone or to e-mail us.
• All refunds will be credited to the same card used to make the original purchase. It this card has expired, been lost or stolen we will offer a credit note.
• We are unable to provide refunds for items you despatch but which are not received by us or for items which are returned without any means for us to identify who sent the items. If a returned item is lost in transit, you will need to make a claim against the carrier.
• If your goods or packaging arrive damaged, please make sure you notify the delivery company when you sign for receipt of the goods. Unless this is done, transit damage can not be claimed.
• The return of items which qualified the purchaser to a discount (such as buy a snowboard, boots and bindings to save an additional 10%) shall result in the forfeit of the discount unless replacement items are re-ordered prior to the return being made.
• Snowboard bags which have been used  to despatch your snowboard, cannot be returned, credited or refunded as they will have become used items.
• DVDs and videos can not be returned or refunded if their seal is broken.
• We do make any charges for returning items to us, unless the item was purchased on ebay, when a fee will be charged to cover our ebay costs and handling £5 for items under £100. £10 for items over £100.
• This guarantee does not affect your statutory rights or any claim you may legitimately have under the terms of the manufactures’ warranty or the Sale of Goods Act.
• Skis which have had bindings drill mounted onto them, either by BargainBoards.co.uk or by the customer, can not be returned or refunded. This does not affect skis which have bindings mounted onto binding plates.

Warranty

For warranty claims, please see our warranty claims page HERE